Privacy Policy

Last Updated: May 20, 2026

At Paws & Whiskers Spa, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy describes how we collect, use, and disclose your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy laws.

1. Information We CollectWe collect personal information that you provide directly to us when booking an appointment, contacting us, or using our website. This includes:- Contact Information: Name, email address (including communications sent to pawsandwhiskersspa25@gmail.com), phone number, and physical address.- Pet Information: Pet’s name, breed, age, medical history, behavioral traits, and grooming preferences.- Payment Data: Credit card or billing information processed securely through our third-party payment processors (we do not store your full payment card details).

2. How We Use Your InformationWe use the collected information to:- Schedule, manage, and confirm your pet’s grooming appointments.- Respond to your inquiries, questions, or feedback.- Process payments and prevent fraudulent transactions.- Send appointment reminders or updates regarding our services.

3. Information Sharing and DisclosureWe do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers necessary to operate our website and business (such as online booking platforms and secure payment gateways), all of which are contractually obligated to keep your data secure.

4. Data SecurityWe take all reasonable commercial measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

5. Your RightsYou have the right to access, correct, or request the deletion of the personal information we hold about you. To make a request, please contact us at pawsandwhiskersspa25@gmail.com.